Dental Laboratory Terms & Conditions – Refunds & Remakes

 

Warranty & Replacement Policy

 

At Splintec Lab, we are committed to delivering high-quality dental laboratory work manufactured to professional standards.

 

1. Warranty Period

​

All fixed and removable dental appliances manufactured by our laboratory carry a 6-month warranty from the date of delivery to the prescribing clinician.

​

2. Free Replacement for Laboratory Failure

​

If a restoration, appliance, splint, aligner, model, or prosthetic fails due to a confirmed laboratory manufacturing defect within the 6-month warranty period, we will replace or remake the case free of charge.

​

3. Conditions for Warranty Claims

​

To qualify for a free replacement or remake:

 

• The original appliance/restoration must be returned to the laboratory for inspection.

• The failure must be determined to be related to laboratory workmanship or material defects.

• The original prescription and case details must match the remake request.

 

4. Exclusions

​

This warranty does not cover failures caused by:

 

• Trauma, accidents, or patient misuse

• Poor oral hygiene or neglect

• Changes in the patient’s dentition or occlusion

• Natural wear and tear

• Improper fitment, adjustment, or preparation by the clinician

• Cases altered or adjusted by a third party

• Breakage resulting from bruxism unless a protective splint was prescribed

• Shade dissatisfaction where no approved shade was provided

 

5. Refund Policy

​

Due to the custom-made nature of dental laboratory products, refunds are not provided once production has commenced.

​

Approved warranty cases will be resolved by means of a replacement or remake, not a monetary refund.

​

6. Turnaround Times for Remakes

​

Warranty remakes will be prioritised and processed within standard laboratory turnaround times unless otherwise agreed.

​

7. Limitation of Liability

​

Our laboratory’s liability is limited strictly to the replacement or remake of the original appliance/restoration. We are not responsible for any additional clinical costs, chair time, or consequential damages.

 

⸻

 

By submitting work to the laboratory, the prescribing clinician acknowledges and accepts these terms and conditions.