Splintec Lab respects your privacy and is committed to protecting the personal information you share with us when using this website, submitting a case, completing a form, contacting us by email or communicating with us directly.

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This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.

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By using this website or submitting information to Splintec Lab, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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Splintec Lab may collect personal information when you contact us, submit a case, request a quote, complete an online form, subscribe to our mailing list or communicate with us directly.

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This information may include:

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• your name and surname;

• your practice name;

• your email address;

• your telephone number;

• your location;

• case submission details;

• prescription information;

• uploaded files, scans or supporting documents;

• communication sent to us by email, form submission, WhatsApp or other direct channels;

• website usage information, where applicable.

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Where dental case files include patient-related information, this information is treated with additional care and used only for the purpose of providing the requested dental laboratory service.

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2. How We Use Your Information

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Splintec Lab collects and uses personal information for legitimate business and service-related purposes.

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We may use your information to:

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• respond to enquiries;

• process case submissions;

• provide quotes;

• communicate with dental practices;

• manufacture and deliver dental laboratory work;

• provide updates relating to active cases;

• manage orders and records;

• arrange courier delivery;

• improve our services and website;

• send relevant updates where you have subscribed or where the law allows;

• comply with legal, accounting or administrative obligations.

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We will only use your personal information for the purpose for which it was collected, unless another lawful reason allows us to use it.

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3. Sharing of Information

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Splintec Lab does not sell your personal information.

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Where necessary, we may share limited information with trusted service providers who help us operate our business. These may include website providers, hosting providers, email platforms, courier companies, administrative support providers, technical support providers or professional advisers.

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These parties are only given the information needed to perform their services and are expected to handle personal information responsibly.

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4. Case Information and Clinical Files

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As a digital dental laboratory, Splintec Lab may receive case-related information from dentists and dental practices. This may include digital scans, prescriptions, case notes, clinical instructions or other supporting information required to complete the requested work.

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This information is used only to assess, design, manufacture, communicate about and deliver the relevant dental laboratory case.

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Dentists and practices submitting cases to Splintec Lab remain responsible for ensuring that they have the necessary authority or consent to share patient-related information with the laboratory.

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5. Website Cookies and Analytics

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This website may use cookies or similar technologies to improve functionality, understand website performance and enhance the user experience.

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Cookies are small files stored on your device when you visit a website. You may disable cookies in your browser settings, although this may affect how certain parts of the website function.

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Where analytics tools are used, the information collected is generally used to understand website traffic, visitor behaviour and general website performance.

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6. Email Marketing

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If you subscribe to our mailing list, Splintec Lab may send you occasional updates, service information or relevant communication relating to digital dental laboratory services.

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You may unsubscribe from marketing communication at any time by using the unsubscribe option provided or by contacting us directly.

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We will not send unnecessary marketing communication or sell your details to third parties.

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7. Storage and Security

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Splintec Lab takes reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

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We use appropriate administrative, technical and organisational measures to safeguard the information we process.

Although we take reasonable care to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure. By using this website, you acknowledge this risk.

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8. Retention of Information

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Splintec Lab will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

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Case records, communication, invoices and related business information may be retained where necessary for administrative, legal, accounting, service or record-keeping purposes.

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When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

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9. Your Rights

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In accordance with POPIA, you have the right to:

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• request access to the personal information we hold about you;

• request correction of inaccurate or outdated personal information;

• request deletion of personal information where legally appropriate;

• object to certain processing of your personal information;

• withdraw consent where processing is based on consent;

• lodge a complaint with the Information Regulator of South Africa.

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To exercise any of these rights, please contact Splintec Lab using the contact details provided on this website.

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10. Links to Other Websites

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This website may contain links to third-party websites or platforms.

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Splintec Lab is not responsible for the privacy practices, content or security of external websites. We encourage you to read the privacy policies of any third-party websites you visit.

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11. Cross-Border Processing

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Some of the service providers used to operate this website or support our business may store or process information outside South Africa.

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Where this happens, Splintec Lab will take reasonable steps to ensure that personal information is handled in a manner consistent with applicable privacy requirements.

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12. Children’s Information

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This website is not intended to collect personal information directly from children.

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Where patient-related information concerning a child is submitted by a dentist or dental practice as part of a dental laboratory case, the submitting clinician or practice is responsible for ensuring that the information is shared lawfully and with the necessary authority.

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13. Updates to This Privacy Policy

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Splintec Lab may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

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The updated version will be published on this website. Continued use of the website after changes have been made will mean that you accept the updated Privacy Policy.

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14. Contact Us

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If you have any questions about this Privacy Policy or how your personal information is handled, please contact Splintec Lab using the contact details listed on this website.